Terms and Conditions

Shipment, Physical Damage, Concealed Damage, Warranty and Refund Policy:

All orders are processed internally in based on day of payment within 2 to 3 business days from day funds are verified. Manufacturers and their fulfillment centers vary in processing time with about 2 to 3 business days of processing as well.

All product packaging received must be inspected at time of receipt; if any packages are damaged, they must be refused and noted in writing on the delivery receipt and a claim must be submitted. The equipment and all packaging materials must be kept to provide proof for claim until closed. 

Recipient must keep invoices, all original boxes and packaging material with matching serials numbers to the equipment until installation is completed and equipment is verified to be in working order. Manufacturers and their fulfillment centers will require specific set pictures of damage and all sides of the box including matching model/serials of equipment and boxes Installation damage is not considered shipment damage.

Should there be shipment damage, the receiving agent must contact Spectrum D&E immediately upon receipt to file claim. Please email logistics@spectrum-de.com with subject (Damaged Shipment).

Recipient is responsible to open boxes and power on equipment as soon as possible form receipt of goods to verify condition. Manufacturers and their fulfillment centers require that all "concealed damage" claims (where packaging is not damaged but the product inside is damaged) must be reported within 15 days of delivery. The equipment and all packaging materials must be kept to provide proof for claim until closed. For "concealed damage" claims please contact us by email at logistics@spectrum-de.com with subject (Concealed Damage).

All warranties are provided by the manufacturer and all claim reviews are at the discretion of the manufacturer based on their terms and conditions. We will support you filing claims if necessary and are not responsible for decisions of the manufacturers to approve or disapprove any claims. We recommend reviewing warranty documentation at manufacturer's website and to review all documentation and packaging materials received with the product. 

For Warranty claims please contact us by email at logistics@spectrum-de.com with subject (Warranty Claim).

All sales are final at time of shipment. Cancellation fee for items canceled prior to shipment that are on order with payment or deposit will incur a restocking fee of 5% of the total sale amount and the remainder of the funds if any will be refunded to the entity that made payment. We strongly recommend orders are placed after verifying all products specifications and compatibility are confirmed to assure the correct products are ordered. There is no cancellation fee for estimates or quotations, cancellation fees only apply to confirmed orders with payment received.