Terms and Conditions

All product packaging received must be inspected at time of receipt, if any packages are damaged they must be refused and noted in writing on the delivery receipt.

Receiving agent must contact Spectrum D&E immediately to file claim. Please email logistics@spectrum-de.com with subject DAMAGED SHIPMENT.

 All sales are final once customer takes possession of product. Cancellation fee for items canceled prior to delivery that are on order with payment or deposit is 5% of the cancelled amount and the rest of the funds will be refunded.

All concealed damage claims (where packaging is not damaged but the product inside is) must be reported within 15 days of delivery (Please open boxes and power on equipment as soon as possible form receipt of goods).

Recipient must keep all original boxes and packaging material with matching serials numbers as well as take pictures of all items.

Please contact by email at logistics@spectrum-de.com for details, questions or concerns prior to ordering your products with subject (SHIPMENT POLICY).